Shipping Information
Thoughtful Handling From Our Store to Your Home ✦
At Nposkvae™, we believe every home essential should arrive carefully prepared and ready to become part of your everyday space.
Whether you order a softly glowing lamp, a storage organizer, comfortable bedding, or a practical cleaning tool, we aim to make the delivery process clear, reliable, and easy to follow.
How We Prepare Your Order 📦
Nposkvae™ products are selected for modern living, practical function, and understated design.
To support customers across different regions, orders may be prepared and shipped through trusted fulfillment partners or regional distribution centers.
This approach helps us:
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Maintain a wider selection of home products
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Prepare orders through suitable fulfillment locations
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Support international delivery
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Reduce unnecessary handling and storage
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Keep order processing organized and efficient
Products from the same order may occasionally arrive in separate parcels when they are stored at different fulfillment locations.
Order Processing Time
After an order is successfully placed, please allow 2–5 business days for:
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Order verification
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Product preparation
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Quality checks
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Packaging
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Shipping label creation
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Carrier collection
During holidays, promotional periods, or unusually high order volume, processing may require up to 6 business days.
Business days generally exclude weekends and public holidays.
You will receive a shipping confirmation email when tracking information becomes available.
Shipping Fee 🚚
A flat shipping fee of $6.99 applies to each order unless a different amount or free-shipping promotion is clearly displayed during checkout.
The final shipping cost will appear in your order summary before payment is completed.
Estimated Delivery Times
Delivery times vary depending on the destination, fulfillment location, shipping carrier, customs processing, and local delivery conditions.
Estimated delivery after processing:
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United States: 8–14 business days
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Canada: 10–16 business days
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United Kingdom: 10–16 business days
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Australia: 10–16 business days
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Other international destinations: 14–21 business days
These timeframes are estimates rather than guaranteed delivery dates.
Occasional delays may occur because of:
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Customs inspections
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Severe weather
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Public holidays
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Carrier backlogs
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Regional service interruptions
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Incorrect or incomplete delivery details
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Events outside our reasonable control
Tracking Your Parcel 🔎
When tracking information is available, it will be sent to the email address used during checkout.
Please note:
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Tracking may take 1–3 business days to become active
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Some carriers do not update every stage of the journey
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International tracking may pause while a parcel moves between shipping networks
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A delayed tracking update does not necessarily mean the parcel has stopped moving
We recommend checking the tracking page periodically after the shipping confirmation is received.
Multiple-Package Deliveries
Some orders may be divided into more than one parcel.
This can happen when:
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Products are stored at different fulfillment centers
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Items require different packaging
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One product is ready to ship before another
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Carriers apply different handling requirements
Separate parcels may have different tracking numbers and may arrive on different days.
You will not be charged an additional shipping fee solely because an order is divided into multiple shipments.
International Orders and Customs 🌍
International orders may be shipped under Delivered Duty Unpaid, or similar terms depending on the destination.
Customers may be responsible for charges required by their local authorities, including:
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Customs duties
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Import taxes
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Value-added tax
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Brokerage charges
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Local handling or delivery fees
These charges are not included in the product price or standard shipping fee unless clearly stated during checkout.
Customs rules vary by country. Nposkvae™ cannot predict the amount of any import charge or control customs processing times.
Customers are responsible for checking local import requirements before ordering.
Address Changes and Cancellations
We begin preparing orders soon after checkout.
To request an address correction or cancellation, contact us within 12 hours of placing the order:
Please include:
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Your order number
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The email address used at checkout
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The requested change
We will make a reasonable effort to assist, but changes cannot be guaranteed once an order has entered fulfillment or shipment.
Nposkvae™ is not responsible for delivery problems caused by an incorrect or incomplete address submitted during checkout.
Failed or Returned Deliveries
A parcel may be returned to the sender because of:
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An incomplete address
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An incorrect postal code
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An unavailable recipient
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An unclaimed parcel
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Delivery refusal
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Unpaid customs charges
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Local carrier restrictions
When a parcel is returned, we will review its status after it reaches the designated return facility.
Additional shipping costs or deductions may apply before reshipment or refund where permitted by law.
Damaged Parcels or Incorrect Items
Please inspect your order shortly after delivery.
If a product or parcel arrives damaged, defective, incomplete, or different from what you ordered, contact us within 72 hours of delivery.
Please provide:
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Your order number
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A brief explanation of the issue
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Clear photos of the product
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Photos of the outer and inner packaging
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A photo of the shipping label, when available
Please keep all packaging materials until the issue has been reviewed.
Depending on the circumstances, an appropriate solution may include replacement parts, a replacement item, an approved return, or a refund.
Delayed or Lost Packages
If tracking has not updated for an extended period or a parcel appears significantly delayed, please contact us so we can review the available shipping information.
When a carrier officially confirms that a parcel has been lost in transit, we will assess the case and provide an appropriate solution where applicable.
A parcel is not considered lost solely because tracking updates are temporarily delayed.
Need Delivery Support? 💌
For shipping, tracking, or delivery questions, contact:
Please include your order number so our customer care team can locate the relevant information more efficiently.
From Thoughtful Design to Everyday Living 🌙
A home is shaped by the items used every day—the lamp that softens an evening, the storage piece that keeps a room organized, and the textiles that make a space feel more comfortable.
Nposkvae™ aims to deliver each order with the same care and quiet attention reflected in our collection.
Nposkvae™ — Modern essentials, quietly inspired by the cosmos.