Returns & Refunds
Simple Solutions When an Order Is Not Quite Right ✦
At Nposkvae™, we select home essentials to make everyday spaces feel more comfortable, organized, and thoughtfully complete.
We hope every item arrives exactly as expected. When something is not right, our customer care team will help guide you through a clear and reasonable return process.
30-Day Return Period 📦
Eligible return requests may be submitted within 30 days of the date your order is delivered.
To qualify for review, the product should generally be:
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Unused and unwashed
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Free from stains, odors, damage, or signs of installation
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In its original condition
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Returned with original packaging, labels, manuals, accessories, and parts
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Supported by an order confirmation or other proof of purchase
Products returned incomplete, heavily handled, assembled, altered, or damaged after delivery may not qualify for a refund.
Starting a Return Request 💌
Please contact our support team before sending any product back:
Include the following information:
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Your order number
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The product you wish to return
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A brief explanation of the request
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Clear photos when the item is damaged, defective, incomplete, or incorrect
After reviewing your request, we will provide return eligibility details and the appropriate shipping instructions.
Returns sent without prior approval may be refused or sent back to the customer.
Damaged, Defective, or Incorrect Deliveries
Please inspect your order shortly after it arrives.
Contact us promptly when:
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An item arrives damaged
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A product appears defective
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Parts or accessories are missing
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You receive the wrong product, color, or variation
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The parcel arrives with visible shipping damage
Photos of the product, packaging, shipping label, and affected area may be requested to help us review the issue.
Depending on the circumstances and product availability, an appropriate solution may include:
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Replacement parts
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A replacement product
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An approved return
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A partial or full refund
Please keep the original packaging until the issue has been reviewed.
Products That May Not Be Eligible
Certain products may be excluded from return because of hygiene, safety, customization, or resale-condition requirements.
These may include:
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Personalized or custom-made products
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Gift cards
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Clearance or final-sale products clearly marked as non-returnable
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Used bedding, pillows, blankets, or other textile products
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Opened hygiene-sensitive products
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Products showing signs of washing, cleaning, assembly, or installation
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Items missing original packaging, accessories, manuals, or components
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Products damaged through misuse or improper care
This does not affect rights that may apply to products received damaged, defective, or incorrectly supplied.
Contact us before returning an item if you are unsure whether it qualifies.
Exchanges and Replacement Products 🔄
Direct exchanges may not always be available.
For faster service, we may recommend returning the eligible item and placing a new order for your preferred product, color, or variation.
This approach helps reduce delays and avoids the requested replacement becoming unavailable while the original return is being processed.
Replacement availability cannot be guaranteed.
Return Shipping
Return shipping arrangements depend on the reason for the return.
When an item is confirmed as damaged, defective, or incorrectly supplied, we will provide the appropriate return or replacement instructions.
For preference-based returns, such as selecting the wrong size, color, or product, return shipping costs may be the customer’s responsibility unless otherwise required by applicable law.
We recommend using a trackable shipping service and keeping the shipping receipt until the return has been completed.
Nposkvae™ is not responsible for parcels sent:
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Without authorization
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To an incorrect address
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Without sufficient tracking
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With missing products or components
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Using packaging that does not adequately protect the item
Return Inspection and Refunds 💳
After an approved return arrives, it will be inspected to confirm its condition and eligibility.
We will notify you when the return has been reviewed.
When approved:
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The refund will be issued to the original payment method
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Original and return shipping charges may be non-refundable unless required by law or the return resulted from our error
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Refund processing may take up to 10 business days
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Banks and payment providers may require additional time to display the funds
If more than 15 business days have passed since your refund approval and the funds have not appeared, contact:
Please include your order number and refund confirmation details.
Canceled or Refused Deliveries
Contact us as soon as possible if you need to cancel an order.
Cancellation cannot be guaranteed once an order has entered preparation or has been transferred to the shipping carrier.
Orders refused at delivery or returned because of an incomplete or incorrect address may be subject to shipping and handling deductions where legally permitted.
Any eligible refund will be reviewed after the parcel returns to the designated facility.
European Union Orders 🌍
Customers receiving eligible products in the European Union may have the right to cancel a purchase within 14 days of delivery, subject to applicable consumer law and statutory exclusions.
Products should generally remain:
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Unused
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Unwashed
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Unassembled
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Complete
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In their original condition
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Accompanied by proof of purchase
Hygiene-sensitive, personalized, or sealed products may be excluded after opening where legally permitted.
These rights apply in addition to other protections available under applicable law.
A Thoughtful Ending to Every Order 🌙
Home products become part of real routines—from the lamp beside your bed to the storage pieces that keep everyday essentials in order.
When a purchase does not suit your space or arrives with an unexpected issue, Nposkvae™ aims to make the next steps feel clear, fair, and thoughtfully handled.
Nposkvae™ — Modern essentials, quietly inspired by the cosmos.